Format: 20/03/2018
Format: 20/03/2018

Taking Care of You

The ability to diversify yourself from your competition is no doubt a key factor in the success of any project. In the hotel business, it is an absolutely crucial one. After a historical and engineering reconstruction of the castle, we have managed to turn the castle into a hotel where all visitors feel welcome and are fascinated by the abundance of space and wonderful usage of design detail. However, all of this wouldn't be enough if we didn't offer excellent and high quality services. 

The quality of our services at Chateau Heralec is overseen by a group of amazing motivated people that truly care about getting a job well done. Even upon entering the castle ground, you can immediately spot the great results of our gardeners and group keepers, that carefully mow all the lawns, regularly pick up fallen twigs off the park trails, clean and trim all the lawns... All for the absolute satisfaction of our visitors strolling in the English park. On top of all that, our castle gardener is true master technicians, providing absolute security that everything in the castle works as it should. 

When entering the castle itself, you will be greeted by one of our 4 amazing receptionists. Jana K., Jana V., Pavla and Jakub know everything about the hotel, all you have to do is ask. A delicious welcome drink will be served to you by either of our wonderful waiters - Vendy, Mirka, Ales or Standa - that will gladly welcome you in our castle restaurant. Helping you with your luggage or parking your car is an absolute given. Already in the foyer. you will no doubt spot that keeping everything clean and tidy is one of the basic attributes of the hotel. Our four ladies: Liba, Eva, Dana and Simona take care of this entire process and have become an absolute integral part of providing a high quality service. When leaving your spacious rooms to go relax in our wellness area, you will no doubt meet our handy wellness managers: Ales, Dan. Not only will they give you highly expert device on your work outs, but they will do anything so that you enjoy your stay in our swimming pool, sauna world, resting room, fitness or even golf simulator to the fullest. In our kitchen, men create the most delicious of foods: Michal is head chef. But what would the kitchen be without someone ensuring it's clean and in order! This is where our beloved Mrs. Zdenka comes in. Every morning, our baker Mrs. Kůželová bakes for you homemade bread and fresh cakes as if they were from your grandmother. She will always be glad to bake homemade biscuits with cranberries to accompany a cup of delicious coffee or forthe journey to your home to remember your stay here.

At the very beginning when our hotel first opened its' doors our daughter Valentina brought a lot of energy and new ideas to the F&B and events field as a youthful student of economics. Today, Vendy Kuzelova is in adamant charge of all the important details in the food and beverages area with Jana Kucerova in charge of all events. It is our priority that our guests feel unique and satisfied when they visit us. Your satisfaction is our success and motivation!

I am truly proud of everyone who works here, because they put so much energy and heart into their work. It is really visible and our guests truly appreciate it. We will gladly keep on taking good care of you. 

Alexandra Kasperová, owner and director