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Format: 25/05/2017
Format: 25/05/2017

GENERAL BUSINESS TERMS AND CONDITIONS FOR PROVIDING ACCOMMODATION SERVICES AT HOTEL CHATEAU HERALEC

Article I Contractual Parties 

1. The Contractual Parties in the provision of accommodation services (hereinafter only Services") by Hotel CHATEAU HERALEC (hereinafter only “Hotel”) to its clients are:

a) Malý zámeček, s.r.o., Herálec č.p. 1, PSČ: 582 55 HERÁLEC u Havlíčkova Brodu, registered in the Commercial Register of Hradec Králové I District Court, Section: Sro, Insert No. 24552, Company ID No. (IČO): 47900750, Tax ID No. (DIČ): CZ47900750

b) Individuals or legal entities (hereinafter only "Clients")

2. An order to provide Hotel Services (hereinafter only "Reservation") can only be applied by a Client at the Hotel in person, via the telephone or in writing, via fax or Internet.

3. The contents of a Reservation are shown on the Hotel's website.

4. If the Hotel's capacity allows it, the Reservation contains all established facts and information and the Client provides the Hotel with all the necessary information to secure fulfillment of its financial obligation, the Hotel will confirm the provisions of these Services to the Client as specified in the Reservation.

5. The confirmation of a Reservation will be completed by the Hotel in writing, via fax or the Internet.

 

Article II Provision of Hotel Services to the Client

1. The Hotel will provide Services to a Client on the basis of a Reservation only after it is confirmed by the Hotel and that, in accordance with this confirmation, no other agreement is made between the Contractual Parties.

2. The Hotel will provide the Client with the Services in an agreed scope and method that is defined by the Hotel's valid materials, in particular its webpage:www.chateauheralec.com.

3. The Client is obliged to pay the agreed price for Services provided by the Hotel; prices are set according to the Hotel's valid price list. This applies for the actual price as well as the method and term for providing such payment.

4. The Hotel is authorized to require payment in advance, deposit or credit card authorization in order to guarantee a Reservation. The Hotel is obliged to inform the Client of such a request in the written confirmation of a Reservation.

5. The price for the Hotel's Services is based on the Reservation confirmation. Unless otherwise agreed, valid prices from the price list shown at the Hotel's reception and published on the Hotel's webpage are applied.

6. The payment term for Services is at the latest on the last agreed date of Service provision.

7. Chateau Heralec is a pet friendly hotel. We happily accept up to two pets per room for 20 € sanitation fee per night.

 

  Article III Client Rights and Obligations

1. The Client has the right to Service provision from 3:00 PM on the first day of Service Provision.

2. The Client is obliged to properly return the appropriate room in the Hotel after the provision of Services at the latest by 12:00 Noon on the agreed last day of Service provision, unless otherwise agreed. If the Client will be delayed in fulfilling his or her obligations, the Client will be obliged to pay the Hotel an appropriate price for the room following the price list shown at the Hotel's reception and published on the Hotel's webpage for each day of delay.

3. If the Client does not arrive for their accommodation by 12:00 midnight on the first date of the agreed Service provisions and the no other agreement was made in writing, via fax or Internet, the Hotel may cancel the provisions of Services to the Client. The Hotel is obliged to notify the Client of this in writing, via fax or the Internet.

4. The Client is entitled to unilaterally cancel the provision of Services as confirmed by the Hotel.

5. The Client is obliged to pay the Hotel a cancellation fee under the conditions and in the amount shown in Points 6 and 7 of this Article for such unilateral cancellation of Service provision.

6. If the Client notifies the Hotel of such unilateral cancellation of confirmed Service provision by 3:00 PM 2 days before the first day of Service provision, the Hotel will not apply a cancellation fee towards the Client.

7. If the Client notifies the Hotel of such unilateral cancellation of confirmed Service provision after the term shown in Point 6 of this Article, the Hotel will gain the right to a cancellation fee in the amount of 100% of the price for confirmed Services for the first day of accommodation.

8. When the "Client" notifies the "Hotel" of the unilateral cancellation of the confirmed binding "L'OCCITANE massages and treatments" later than 8 hours before the confirmed date, the "Hotel" has the right to enforce a cancellation fee amounting to 100% of the confirmed price for the "L'OCCITANE massages and treatments".

9. The “Hotel” is eligible in charging the “Client” a fee for shortening the length of their stay  in the height of 100% the of the upcoming services for the next 24 hours.

10. The late checkout fee varies, depending on the time of day. Late checkouts between 12 Noon and 2pm carry a fee of 50 €. For checkouts between 2pm and 4pm, the fee will be 100 €. For checkouts between 4pm and 6pm, the fee will be equal to half of one night’s room rate (minimum 150 €). Guests checking out after 6pm will be charged one night’s room rate. Please contact the hotel for further information.

11. Any complaints on the quality of offered services are accepted by the Reception or hotel managment.

12. The hotel regulations are publically available at the Reception or can be found in every room of the hotel.

 

Article IV Final Provisions 

1. These general business terms and conditions and the legal relationships thereby created are managed by the laws of the Czech Republic.

2. The Client's stay in the Hotel is managed by the Hotel Accommodation Rules and Regulations, which are binding for the Clients. The Hotel Accommodation Rules and Regulations are located at the Hotel's reception and in each room in the Hotel.

3. If the Client provides the Hotel with any information as to its debit or payment card, including related numbers, the Client at the same time expresses its consent to allow the Hotel to use this card to satisfy its financial claims towards the Client, in particular when seeking payment for Service cancellation fees.

4. The Client, via the delivery of a Reservation to the Hotel, the unilateral cancellation of Service provision of the cancellation of accommodation in the Hotel thereby confirms that these terms and conditions are known to them and that they agree with the content herein.

5. The Client shall have the right to file a motion for out-of-court settlement of dispute with the designated entity in charge of out-of-court consumer dispute settlements, which is:

The Czech Trade Inspection Authority (CTIA)

Central Inspectorate - ADR Department

Štěpánská 15

120 00 Praha 2

E-mail: adr@coi.cz

Web: https://adr.coi.cz

The Czech Trade Inspection Authority is a supervisory body monitoring consumer protection, acting in pursuance of Act No. 64/1986 Coll., The Czech Trade Inspection Authority Act as amended, and additional legal regulations. The Czech Trade Inspection Authority´s website is www.coi.cz.

6. In conformity with the provision § 1837 item j) of the Act No. 89/2012 Coll., Civil Code, no right of withdrawal from the accommodation contract shall arise for the accommodated person as being a consumer as long as the accommodation facility provides the contractual performances within the designated deadlines.

7. These General Business Terms and Conditions for Providing Accommodation Services at Hotel Chateau Heralec enter into force on 1 of September 2011.

 

Article V Consumer Protection

Prior to the conclusion of the accommodation contract, we are herewith providing you with all the mandatory information pursuant to provisions § 1811 and § 1820 of the Act No. 89/2012 Coll., Civil Code, as amended (hereinafter referred to as “Civil Code”).

Chateau Herálec, as the accommodation provider, is providing the accommodated guests with the following pieces of information:

  • Accommodation provider´s identity and contact data:Malý zámeček s.r.o., IČO: 47900750, based at: Herálec 1, 58255 Herálec, DIČ CZ47900750, a company entered in the Companies Register held with Hradec Králové, section C file 24552, electronic mail address: [reception@chateauheralec.com], telephone number: [+420559669111]
  • Accommodation provider´s main subject of enterprise: rendition of accommodation service
  • Specification of the services: the accommodation provider arranges for accommodation and for services related to accommodation on behalf of the accommodated guests subject to the terms and conditions stipulated in a written accommodation contract
  • Price of the provided service: the total price of the services rendered is 5 850 CZK - 17 550 CZK per room per night. This price includes any and all additional taxes and charges
  • Method of payment and method of performance: the accommodated guest shall provide all payments agreed in the accommodation contract in cash or through a noncash transaction crediting the accommodation provider´s bank account whose number and variable symbol will be communicated to the accommodated guest by the accommodation provider in writing
  • Cost of remote communication: the costs associated with any means of remote communication shall be determined by the entities providing services employing such remote communication means and these costs shall not differ from their standard rates
  • Data concerning the existence, methods and conditions governing out-of-court settlements of consumer complaints, inclusive of the information on whether it is possible to seek assistance from a supervisory body:

The accommodated guest shall have the right to file a motion for out-of-court settlement of the dispute with the designated entity in charge of out-of-court consumer dispute settlements, which is:

The Czech Trade Inspection Authority (CTIA)

Central Inspectorate - ADR Department

Štěpánská 15

120 00 Praha 2

E-mail: adr@coi.cz

Web: https://adr.coi.cz

The Czech Trade Inspection Authority is a supervisory body monitoring consumer protection, acting in pursuance of Act No. 64/1986 Coll., The Czech Trade Inspection Authority Act as amended, and additional legal regulations. The Czech Trade Inspection Authority´s website is www.coi.cz.

  • In conformity with the provision § 1837 item j) of Civil Code, no right of withdrawal from the accommodation contract shall arise for the accommodated persons as consumers as long as the accommodation facility provides the contractual performances within the designated deadlines
  • Identification of the European Union member state or member states whose legal regulations will be governing the relationship between the accommodated guest and the accommodation provider which has been established through the accommodation contract: Czech Republic.